2017 Residential INTERCLEAN Show 
aka the "Cleaning Convention"
614-547-0887
ARCSI 2016 Cleaning Convention Schedule

MONDAY, OCTOBER 24, 2016

6 - 6:45 PM
First-Time Attendee Orientation

7:30 – 10:30 PM
ARCSI Welcome Reception 

TUESDAY, OCTOBER 25, 2016

8:30 to 9:45 AM: OPENING KEYNOTE ADDRESS
The Power of One: Creating an Extraordinary Customer Experience! 
Elaine Beaubien, President, Management Training Seminars

10:15 to 11:30 AM: BREAKOUT SESSIONS 

"Do You Know What Your Techs Are REALLY Saying?" 
Liz Trotter, Owner, Cleaning Business Builders 

"Creating a Business that Runs WITHOUT YOU!" 
Debbie Sardone, The Maid Service Coach

"Private Data and Prying Eyes" 
Paul Hager, Information Technology Professionals 

1:15 to 2 PM: GENERAL SESSION
Pillars of Customer Service
Dave Murray, The DiJulius Group
Sponsored by Locallogy

2:15 to 3 PM: BREAKOUT SESSIONS
"Internal Culture" 
Dave Murray, The DiJulius Group 

"Dust to Dazzle, How to Take Your Cleaning Business to the Next Level" 
Katie Pearse, The Maid Mentor 

"Make the ARCSI Website Work for You!" 
Jeff Fisher, ARCSI 

"Websites, Google, Social Media and Internet Marketing: How Do You Make Them Work for You?" 
Greg James and Erdem Demirtas, InternetMarketingCompany.com 

3:30 - 4:45 PM: BREAKOUT SESSIONS
"Journey Mapping" 
Dave Murray Workshop, The DiJulius Group 

"Closing the Sale: Turn Prospects Into Clients" 
Derek Christian, Cleaning Business Builders 

"How to Find Employees and Get Them to Apply (Panel)" 
Yusuf Mehmetoglu, Maid Bright, Michael Brown, Swept and Kim Galbraith, 2 Moms and a Mop

"Becoming a Magnet for 5-Star Online Reviews" 
Brodie Tyler, ReviewJump 

7:30 - 10:30 PM
ARCSI Annual Meeting
Roundtables to Follow Immediately

WEDNESDAY, OCTOBER 26, 2016

8:30 to 9:45 AM: KEYNOTE ADDRESS
Why 93% of Cleaning Companies Don't Reach $1 Million (And How You Can Get There)
Debbie Sardone, The Maid Coach
McCormick Place South Hall Room 501 ABCD

10:15 to 11:30 AM: BREAKOUT SESSIONS

"Secrets to a Life Time Client: Proof-Process-People" 
RJ Patel, PCT, Sharon Tinberg, Rags to Riches and Bruce Vance, ISE 

"Growing your Business: How We Went from $60,000 to Over $4M in Just 5 Years" 
Mike Dahlke & Zac Curtis, Blue Skies Services 

"Top 5 Best Practices for Background Checks" 
Matt Garbincus, Intellicorp 

THURSDAY, OCTOBER 27

9:45 - 10:45 AM: BREAKOUT SESSIONS

"Using Systems to Fly Your Business" 
Matt Ricketts, Better Life Maids 

"ClientsWho Hoard, What to Do?" 
Kristin Bergfeld, BERGFELD's Clearance Service 

"The Real Role of Your Field Operations Manager" 
Sharon Tinberg, Rags to Riches 

"Janitorial Lite: How to Price It, Staff It, Control It to Bring Huge ROI to your Office Cleaning Opportunities" 
Sharon Cowan, CBSE, Cleaning Business Consulting Group 

11:15 AM to 12 PM: GENERAL SESSION
Culture Eats Strategy for Breakfast
Kristen Hadeed, Student Maid

2 – 3 PM: ARCSI COMMUNITY SERVICE PANEL
ISSA Trade Show Floor

7 – 10 PM 
ARCSI President's Reception & Image Awards 

FRIDAY, OCTOBER 28

9:30 to 10:30 AM: ARCSI KEYNOTE CLOSING ADDRESS
Let's Get This MONEY! 
Alonzo Adams, Busy Bee Cleaning Company

ISSA Trade Show Hours

  • Tuesday 9 am - 5 pm
  • Wednesday 9 am - 5 pm
  • Thursday 9 am - 1 pm


ARCSI Member Lounge 

  • Monday - Wednesday 8 am - 4:30 pm  
  • Thursday 8 am - 2 pm
HCT Certification
(Requires Separate Registration)
Sunday, Sept. 10 & Monday, Sept. 11

8:30 am - 5 pm
Bruce Vance, ISE
Doubletree 
The House Cleaning Technician (HCT) training and certification program is a comprehensive overview of best practices in cleaning.